In this episode, Lydia Tay, Vice President of Human Resources speaks passionately about the role HR plays in shaping engaging and inclusive workspaces. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia.  Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another.  🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians.  Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it!  Listen to our latest episode, subscribe and rate us on iTunes. 👊  _________________________________ 🚨 STRATA TIP: Updating Homeowners insurance. At your AGM you will receive a copy of your stratas certificate of insurance. Take this document to your insurance broker to ensure there are no gaps between your policy and the stratas deductible. MAIN TAKEAWAYS: 🛠 People don’t think of strata management as a career choice. It’s easy to retrain from a variety of other career paths, especially customer service-related roles and is well insulated from downturns in the economy.  🛠 Bullying and Harassment are unique to strata. Unlike a store where you can deny a customer service for harassing staff. The management company is under contract to give service and you can’t deny a strata owner service. Ensuring employees have a system of support to manage conflict is a key part of providing a healthy workplace.  🛠 Employees are more interested in employers that curate experiences 🛠 An HR Department means you can have confidence that the best talent is working in the business  🛠 Burnout occurs when managers are overwhelmed and unsupported. A key function of HR is to ensure that managers have a realistic workload and are supported  QUOTES: 💬 "Councils want to work with professional strata management companies. They want to ensure the people are the best, know what they’re doing, are experts, and up to date with changes in the industry. An HR Department ensures that someone is the steward of ensuring that employees are trained and knowledgeable in the things that you need them to do really well.”  MYTH VS FACT 🦄 "Human Resources is all about disciplinary action" (MYTH) It’s about creating an environment where people can fulfil their potential while looking after their wellbeing.  _________________________________ Connect with Stratagize: Website Linkedin Connect with Brent Anderson Linkedin Connect with James Milne: Linkedin _________________________________ RESOURCES 8 steps to going out to bid Decision making tool    Maintenance planner checklist  

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