1: FAQs are so 2002

12/03/2021 42 min

Listen "1: FAQs are so 2002"

Episode Synopsis

Marc was able to deploy the redesign of PowerImporter and his next project is to tune his user onboarding. Most users don’t like to read, so he needs to find a way to get them through that isn’t a dusty old FAQ. Matt is worried about edge cases around incomplete data from Plaid and how to offer support.