Today on SSONext, host Barbara Hodge sits down with Sameer Jalundhwala, a global Shared Services leader with expertise in building Global Business Services (GBS) operating models and transforming processes and systems, leveraging exponential technologies (automation, AI, analytics, blockchain) and new ways of working. He is SVP, GBS Operations & Outsourcing at NTT Ltd where he’s responsible for building and managing Global Business Services operations across 40+ countries, covering back and mid-office processes and delivered through two world class outsource providers. As an IBM Executive Partner he has led sales, solution and consulting teams building and delivering transformative solutions that have achieved improved client satisfaction and business outcomes. Sameer and Barbara dig into: ✅ The state of outsourcing today… Sameer paints a picture of what it’s like to go from BPO to BPM and back to BPO; but with a difference.✅How is outsourcing still relevant?✅The difference between BPO and BPM For the full details on that and a lot more, 🎧 listen to the episode 🎧  If you like what you’ve heard today, do us a favour, and hit the rating button to give us 5 stars. That way, we’ll be seen in the systems, which will help us keep podcasting!

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