In this episode of Spurling Insights, Dicky Abraham and co-host Dania Foo sit down with Ali Shahroz, the co-founder of Multiple AI Solutions, to explore how agentic AI is changing the way small and medium businesses operate. Ali discusses his transition from software development and digital marketing into AI, and explains how his team builds AI agents that sound natural, understand human emotion, and support businesses through real-world workflow challenges.The conversation covers how AI agents can manage calls, support client engagement, reactivate dormant customer databases, and help businesses overcome ongoing skill shortages. Ali also speaks about deploying AI in tightly regulated industries, the practical guardrails that keep AI systems safe, and why small businesses are positioned to benefit from these tools before larger organisations catch up.Dicky and Dania also ask the question many professionals are thinking about, how far AI can go and what it means for the future of work, law, and professional services. Ali offers a candid view on the pace of AI development, the role of human skill, and why businesses need to lean into innovation rather than fear it.If you want insight into how Spurling Legal integrates AI into daily operations or how companies like Multiple AI Solutions are transforming the way small and medium firms work, this episode offers both practical examples and a candid discussion about the future of professional services.

Ver todos los episodios