Ever wonder how to lead without losing your warmth? In this episode of Sparks, part of our Leadership and Management mini-series, Milly talks with Rachel and Sharon about the real challenges of being a manager—especially when the lines between personal and professional start to blur. From giving tough feedback to staying friendly on the rough days, we’re diving into what it means to lead with empathy and authority.0:00 Intro0:21 Welcome to Sparks3:40 How would you describe your management style?6:04 How did you develop your style?7:53 How do we stay friendly on a bad day?10:31 Handling difficult conversations 16:32 Does the organisation shape your management style?18:52 Handling challenging people29:10 How to move on after difficult conversations30:57 Dealing with being promoted ahead of friends36:50 Giving feedback41:57 One piece of advice to new managers

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