It’s a critical moment right now for the public sector. Government services are often regarded as slow and inefficient – think red tape. But major jumps in CRM technology, whether that’s standard Salesforce outcomes or the advent of agentic AI like Agentforce, are opening a window of opportunity for governments to flip the script once and for all on that narrative. By investing in comprehensive data strategy, legacy system modernization, and artificial intelligence, governments can foster a new reputation for delivering effective services quickly and easily.Nadia Hansen, Salesforce Global Digital Transformation Executive for Public Sector, joins Provisio COO Kim Collins to highlight high-impact use cases of Salesforce for government. They also dig into real world examples of AI for government, including agentic AI like Agentforce, and provide a roadmap for public sector agencies to begin harnessing AI.

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