Today Armando is throwing Spaghetti On the Wall with John D. Hansen, a business consultant, coach, and author. John discusses his approach to customer service and explains that his interest in researching words and their definitions led him to write books on customer service and leadership. He also emphasizes the importance of understanding the different dimensions of customer experience, including external and internal customers, one's inner circle, and oneself and he highlights the value of repeat and referral business, which is less expensive and more effective than acquiring new customers. John is currently working on a new book that will provide a roadmap for businesses to implement a holistic, five-dimensional customer experience.Win/Win Relationships have been a top priority for John D. Hanson in every role--Sales,Leadership, Customer Service, the Military, Non-Profits, Ministry, Marketing, and SocialMedia, especially on LinkedIn.Believe it or not, in 2016, John had zero social media connections and very fewprofessional colleagues. Today, his network has grown beyond 30,000 connectionsworldwide.An engaging speaker, global author, and workshop innovator, John loves to connect & engage with abundance-minded, entrepreneurial businesses & professionals who are curious, courageous, and action takers.Does that describe you or your company? Let’s start a conversation to explore howJohn can help you grow your endeavors and achieve your Big Hairy Audacious Goals!

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