Communication awareness is especially important in dentistry because dentistry it's a job that tends to become our whole identity, making it easy to have reactive communication by feeling personally threatened.   
In this episode we talk about the difference between reactive communication and proactive communication in Dentistry with practical situations.  
Some notes from the episode: 
 - To communicate is to have an union of minds. This does not necessarily mean agreement. It means seeing the situation as a whole and understanding the other person’s view as well as one’s own.   
- When both sides in a relationship expand the domain of their thinking and are willing to consider the other side’s point of view and keep in mind the system as a whole, then extraordinary new possibilities emerge.   
- A stressful communication is not only a discussion. A stressful communication is when emotions are involved. Is when you are worried about an emotional response either from you or others.  
- A simple way for you to bring awareness to your reactive communication is to keep a stressful communication journal. At the end of the day, remember a conversation that brought you stress, and: 
1. Describe the communication. With whom? Subject? 
2. How did the difficulty come about? 
3. What did you really want from the person or situation? 
4. What did the other person(s) want? 
5. Is this issue resolved or unresolved? 
6. How do you feel now writing about it? 
- The first step is never action but awareness. Awareness will bring you the pause. That magical pause where you choose not to react. That is when change can start. 
“Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.” Viktor Frankl 
- Proactive communication is based on the assumption that you can be in touch with what you are actually feeling. The most important part of effective communication is to be mindful of your own thoughts, feelings, and speech as well as of the situation.   
- It is also crucial to remember that you and your “position” are part of a system. If you expand the field of your own awareness to include the whole system, this will allow you to see and honour the other person’s point of view as well.   
- Listen here to LinkedIn CEO Jeff Weiner share his lessons on how to respond to anger, and get to the bottom of an issue with understanding and compassion.
We would love to hear your thoughts on this. Leave a comment, connect with us in social media or email us directly: [email protected]  Your comments and messages will help us to know you and our profession a little better, so that we can offer real value in return. And, if you like it, please subscribe!  
All the best,
Manuela and Jorge André  
Take a look at our Conscious Leadership Course here.
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