In this episode, we bring you a recording of a live lecture presented at the 2024 Riptide Dermatology Conference in Key Largo, FL. Tired of dealing with difficult patients? Join board-certified dermatologist Dr. Lisa Swanson as she shares her hilarious and insightful seven-step process for navigating challenging patient encounters. Learn how to stay calm, express empathy, and find solutions, all while channeling your inner Taylor Swift. Plus, hear Dr. Swanson's passionate take on online reviews and insurance company battles. This episode is a must-listen for any healthcare provider looking for practical advice and a good laugh. 
 
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Speaker: Lisa Swanson, MD
Recorded Live: December 05, 2024
 
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