Trust is a critical component of any successful relationship, whether personal or professional. In this episode, we talk with Austin Govella, a cofounder of The Synozur Alliance and an experienced designer, about the skill of building trust. Comments, questions, and your own tips for building trust are welcome on Twitter (https://twitter.com/skilledby) or at our website (https://skilledbydesign.com). Tips from this episode: Be honest and transparent in your communications. Seek to understand the needs and perspectives of others. Focus on delivering value and follow through on your commitments. Practice active listening and empathy. About Austin: Austin Govella is a cofounder of The Synozur Alliance, a consulting firm that helps clients improve the employee experience. With 25 years of experience in design, Austin has worked with a wide range of clients to create better user experiences. He is the author of Collaborative Product Design and Work the Room, a book about workshop facilitation. Connect with Austin: Austin's blog: https://www.agux.co/ Austin's LinkedIn: http://linkedin.com/in/austingovella Work the Room: https://www.agux.co/book/work-the-room Resources mentioned in the interview: Workshop checklist: https://www.agux.co/workshops/checklist The trust equation: https://trustedadvisor.com/why-trust-matters/understanding-trust/understanding-the-trust-equation

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