The First Phone Call – Where Marketing Plans Die in 4 Seconds Flat

20/10/2023

Listen "The First Phone Call – Where Marketing Plans Die in 4 Seconds Flat"

Episode Synopsis

Carolyn Cook of MedStar Medical Group and Kristin Baird of the Baird Group discuss how they made the phone experience an important element of its strategic focus by prioritizing and spotlighting key analytics to improve the experience.

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