In this episode, Anderson Williams, Principal of Talent Development, is joined by Jackson Sprayberry, Director of Talent Development, and Ben Gilbert, Associate of Talent Development, to share how Shore University customizes talent development to meet the unique needs of each portfolio company. They explore how surface-level requests like conflict resolution or performance management often reveal core challenges with communication, accountability, and time management. Through examples including mentorship programs, frontline development, and shift manager coaching, the team highlights how they tailor content and delivery formats to drive real impact. They also discuss tools in development, such as case studies and a Train the Trainer model, designed to scale learning while keeping it deeply contextual.Key Takeaways:Strategic questioning during early conversations helps uncover root issues, like conflict resolution, communication breakdowns, and unclear expectationsCustom programs are co-created with portfolio leaders to support goals like performance management rollouts, mentorship launches, and frontline customer training, all tailored to team needs and company contextMindset shifts, such as moving from captain to coach or working in the business to working on it, are essential for leaders in fast-growing environmentsClarifying the distinction between feedback and accountability helps managers create lasting behavior change and stronger team performanceChapters:00:00 - Introduction06:36 - Leadership Mindset Shifts10:56 - Customized Solutions15:42 - Feedback vs Accountability21:19 - Creating ScalabilityListen to our podcasts at:https://www.shorecp.university/podcastsYou’ll also find other Bigger. Stronger. Faster. episodes, alongside our Microcap Moments and Everyday Heroes series—highlighting the people and stories that make the microcap space unique.Other ways to connect:Blog: https://www.shorecp.university/blogShore Capital University: https://www.shorecp.university/Shore Capital Partners: https://www.shorecp.com/LinkedIn: https://www.linkedin.com/company/shore-universityThis podcast is the property of Shore Capital Partners LLC. None of the content herein is investment advice, an offer of investment advisory services, or a recommendation or offer relating to any security. See the “Terms of Use” page on the Shore Capital website for other important information.

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