How can customer service be profitable?

Shopify Across the Pond
23/08/2019 35 min Episodio 17
How can customer service be profitable?

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Episode Synopsis

In this episode of Shopify Across the Pond, Romain Lapeyre, CEO of Gorgias, discusses how customer service can be a key tool for increasing Shopify store sales. Specifically he discusses:

The repeat purchase rate of customers that interact with support.
Key tactics for turning support into sales opportunities.
How Gorgias can help Shopify merchants of all sizes with specific examples.

Romain the CEO of Gorgias, the customer support helpdesk specially designed for Shopify stores.

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