(Originally aired in November 2022) Justin Wartell, Managing Principal at Monigle, walks through his agency's Humanizing Brand Experience report. Their extensive research identifies personas in ways that healthcare leaders can use to design consumer-first experiences.  These personas are just as relevant today, so it’s worth another listen! JOIN THE COMMUNITY  This show is produced by the Healthcare Rap Community, the home for bringing together the voices of healthcare leaders and health consumers. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#445)  Join today for free: healthcarerapcommunity.comSee omnystudio.com/listener for privacy information.

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