You've likely heard this phrase many times, and while it's well intentioned - we tend to disagree.  If you've ever encountered a customer who is upset, received a negative review or questioned how to truly make your clients happy - this is a must listen. Listen in for: Why empathy matters + how to use it How unrealistic expectations can hurt your business in the long run What customers really want - beyond their initial requests And more! Join the ACORN Academy for content, community + coaching::www.kristademcher.com/academy Grab our free guide Say This to Sell More: 5 Phrases to Create Influence + Impact https://kristademcher.kartra.com/page/saythisfreebie Connect with Krista and Brian:IG: https://www.instagram.com/acornmethod/ https://www.instagram.com/kristademcher about the ACORN Method + work directly with Krista and Brian here:www.kristademcher.com   

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