Shownotes(0:48) Intro(5:15) Focusing on the internals of your business(8:09) Using fear as a motivator rather than an inhibitor(17:33) The importance of focusing on possibilities rather than problems(23:09) Advice for staying focused on a positive mindsetQuotes“Let’s just be honest.  What you focus on now is what you get in results.  And so if you focus on the right things, you’re going to grow, you’re going to help your company, you’re going to help your team.” (1:24)“Particularly in our business… the customer doesn’t care. They only want to know that it’s fixed, whatever it happens to be.  But they’re really concerned about the engagement to show up, how you present, how you address them, how you inform them, how you communicate, and how you follow a system.” (7:03) “So if you want to continually achieve better things and serve other people, you need to write it down, read it, focus on it like it’s another written book, and it’ll change your psychology to where you just keep going and getting those things handled.” (19:49)LinksShawn BlackJim Robinson Book Recommendationshttps://www.amazon.com/Tools-Titans-Billionaires-World-Class-Performers/dp/1328683788

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