ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Getting your boss to prototype customer experience / Adam Lawerence / Episode #7"
Episode Synopsis
Adam Lawrence talks about the power of jamming, the relationship between work and play and about using theater as a toolset within service design.
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EPISODE GUIDE
0:49 - First encounter with Service Design.
6:08 - How can we Jam to find our next next big idea?
14:28 - Why do work and play fit well together?
21:10 - What if theater was a toolset?
29:25 - Beginners tip: do research and prototype!
30:32 - Adams question: how can I do this using fewer words?
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ABOUT ADAM LAWRENCE
@AdamStJohn ➜ https://goo.gl/Gx2Wn0
Work * Play * Experience ➜ http://goo.gl/CqrucF
LINKS FROM THE SHOW
Global Service Jam ➜ http://goo.gl/dKJNYv
Global Sustainability Jam ➜ http://goo.gl/xbA0Wy
Global Gov Jam ➜ http://goo.gl/fyEZcR
Applied Improvisation Network ➜ http://goo.gl/EvH6wj
This is Service Design Doing (book) ➜ http://goo.gl/laTuwm
----------------------------------------
EPISODE GUIDE
0:49 - First encounter with Service Design.
6:08 - How can we Jam to find our next next big idea?
14:28 - Why do work and play fit well together?
21:10 - What if theater was a toolset?
29:25 - Beginners tip: do research and prototype!
30:32 - Adams question: how can I do this using fewer words?
----------------------------------------
ABOUT ADAM LAWRENCE
@AdamStJohn ➜ https://goo.gl/Gx2Wn0
Work * Play * Experience ➜ http://goo.gl/CqrucF
LINKS FROM THE SHOW
Global Service Jam ➜ http://goo.gl/dKJNYv
Global Sustainability Jam ➜ http://goo.gl/xbA0Wy
Global Gov Jam ➜ http://goo.gl/fyEZcR
Applied Improvisation Network ➜ http://goo.gl/EvH6wj
This is Service Design Doing (book) ➜ http://goo.gl/laTuwm
More episodes of the podcast Service Design Show
The Hidden Cost of the "Perfect" Journey (and how to avoid it) / Kendra Shimmell / Ep. #244
01/01/2026
Designing for the Long Game: Self-Care as Professional Rigor / Rachael Dietkus / Ep. #242
04/12/2025
In God we trust