Transforming Travel Experiences

16/01/2025 35 min
Transforming Travel Experiences

Listen "Transforming Travel Experiences"

Episode Synopsis

In this edition of Seriously Curious, Chris Rockwell chats with Lizzy Martinez, General Manager of Consumer Research and Advisory at Delta Airlines, about how Delta uses customer insights to elevate travel experiences. From "revenge travel" trends to free in-flight Wi-Fi and biometrics, discover how Delta is creating premium journeys that begin before takeoff and continue beyond the destination.