EPISODE SUMMARYHow you treat and interact with your customers greatly affects your software company’s image and reputation. In many ways, your customer support team is the face of your company. If you’re serious about growing your business, you must dedicate time, effort, and attention to customer service.Vice President of Growth at SupportZebra, Daniel Viduya, explains customer support's importance. He also shares with Host and B2B SaaS Sales Coach Matt Wolach about outsourcing, what metrics to look at, and how to manage a support team.PODCAST-AT-A-GLANCEPodcast: Scale Your SaaSEpisode: Episode No. 253, “How to Maintain Consistent and Terrific Customer Support – With Daniel Viduya”Host: Matt Wolach, a B2B SaaS Sales Coach, Entrepreneur, and InvestorGuest: Daniel Viduya, Vice President of Growth at Support ZebraTOP TIPS FROM THIS EPISODEBuild Your TeamKnow When to OutsourceCheck Your MetricsEPISODE HIGHLIGHTSThe Importance of Customer SupportAbove & Beyond Customer Service TOP QUOTESDaniel Viduya[09:01] “Outsourcing companies would have dedicated teams that would be able to support that growing team”[13:20] “When you treat your customers right, growth will come naturally.”[23:00] “Are you doing right by your customers by binding yourself to this policy? By binding yourself to this policy? If not, you might want to revisit that.” Matt Wolach[00:11] “We talk a lot about growth on this show. But something that's often overlooked is one of the most important impacts on growth. And that's your customer support and the experience you create for your customers after the sale.”[05:05] “Hard work, persistence, and vision – when you put those together, they can do some great things.”LEARN MORETo learn more about Daniel Viduya and Support Zebra, visit: https://supportzebra.com/.You can also find Daniel Viduya on LinkedIn at: https://www.linkedin.com/in/danielviduya/.For more about how host Matt Wolach helps software companies achieve maximum growth, visit https://mattwolach.com/.Get even more tips by following Matt elsewhere:Sales TipsLinkedInTwitterInstagramGet even more tips by following Matt elsewhere: Sales Tips LinkedIn Twitter Instagram

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