Anyone who works in insurance knows that the billing and payment experience is a critical touchpoint in the customer journey. Streamlined payment systems that maximize operational efficiency are often the simplest, most effective way of improving policyholders’ overall experience. That said, a next-generation payment system, rather than an entire system overhaul, can provide a quick win by successfully impacting customer retention, operational efficiencies, and time and cost savings. In this week's podcast, Jacqueline Guerrero, Senior Alliance Director at InvoiceCloud, joins Stephanie Lobeck, Product Manager of Sapiens' CoreSuite for Workers’ Compensation solution, for an in-depth discussion on the importance of the customer experience and how the payment experience plays an essential role.

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