Listen "How to Handle Complaining Clients (Without Being Rude)"
Episode Synopsis
Feeling drained after a day of clients? It’s probably not the work- it’s the energy you’re absorbing.
In this episode, Coach Joel Bouzaid breaks down how to handle complaining or negative clients without letting them hijack your day or your energy. Learn how to lead conversations, set healthy boundaries, and create a workday that feels energising- not exhausting.
We cover:
The subtle ways you allow clients to control your energy
Conversation redirection tactics
How to coach your team to lead client interactions
Why showing up full matters more than any technical skill
If you’re ready to stop feeling depleted and start leading the energy in your salon, this episode is for you.
🔑 3 Reasons to Listen:
Learn how to take control of the client conversation without being confrontational
Discover powerful communication frameworks to keep energy above the line
Walk away with practical tools to protect your own vibe and wellbeing
In this episode, Coach Joel Bouzaid breaks down how to handle complaining or negative clients without letting them hijack your day or your energy. Learn how to lead conversations, set healthy boundaries, and create a workday that feels energising- not exhausting.
We cover:
The subtle ways you allow clients to control your energy
Conversation redirection tactics
How to coach your team to lead client interactions
Why showing up full matters more than any technical skill
If you’re ready to stop feeling depleted and start leading the energy in your salon, this episode is for you.
🔑 3 Reasons to Listen:
Learn how to take control of the client conversation without being confrontational
Discover powerful communication frameworks to keep energy above the line
Walk away with practical tools to protect your own vibe and wellbeing
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ZARZA We are Zarza, the prestigious firm behind major projects in information technology.