What is best practice when it comes to the delivery of cleaning services (in-house or outsourced)? Our guest on this episode, Mike Boxall, has a business which helps to answer that question by benchmarking performance We discuss how this works, what are the good and bad things he sees from both clients (e.g. are their expectations versus budgets realistic?) and contractors An interesting question is which is better - in-house or outsourced. I (Christian) was not expecting the answer that Mike gave An invaluable resource for anyone who is managing, procuring, or indeed delivering any kind of FM service You can find Mike at http://www.sitemark.co.uk/ For more about Christian and Slip Safety Services go to www.slipsafety.co.uk/start or take the Safety & Risk SUCCESS Scorecard at www.safetyrisksuccess.com

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