Listen "Security in SaaS with Josh Mullis, Head of IT @Productiv"
Episode Synopsis
Todd Kirk and Casey Trujillo are joined by Josh Mullis, the head of information security at Productiv. They discuss the challenges and sticking points that SaaS companies and their customers face when it comes to security.
Listen to hear thoughts on risk management, data protection, and the impact of COVID-19 on SaaS adoption.
Takeaways
Security is a sticking point for many SaaS organizations and their customers, and it is important to address concerns around risk and data protection.
The COVID-19 pandemic led to an explosion in SaaS adoption as organizations had to enable remote work, but now there is a correction back to more intentional spending and governance.
Data visibility and control are key factors in reducing risk and ensuring data security.
AI is becoming a selling point and a differentiator for SaaS providers, as it enables data rationalization and synthesis.
Productiv's 2023 State of SaaS Spend report provides valuable insights into SaaS adoption and utilization trends.
SaaS management involves optimizing license usage and reducing redundancies in an organization's tech stack.
Regularly reviewing and right-sizing an organization's SaaS portfolio is essential to ensure value and eliminate redundancies.
Contents
00:00 Introduction
05:42 Addressing Security Concerns in SaaS
08:15 Governance in Software Purchasing
10:02 Data Visibility and Control in Risk Management
12:59 The Role of AI in SaaS
16:23 Insights from the 2023 State of SaaS Spend Report
18:56 AI Governance and Best Practices
22:06 Transparency and Customer Consent in AI
30:07 Optimizing SaaS Management
Resources
Connect with Casey
Connect with Todd
Visit the show page
Get to know BrainStorm
Credits
Show direction: Debra Wilson
Show design: Kensie Smith
Show manager: Angela Allred
Listen to hear thoughts on risk management, data protection, and the impact of COVID-19 on SaaS adoption.
Takeaways
Security is a sticking point for many SaaS organizations and their customers, and it is important to address concerns around risk and data protection.
The COVID-19 pandemic led to an explosion in SaaS adoption as organizations had to enable remote work, but now there is a correction back to more intentional spending and governance.
Data visibility and control are key factors in reducing risk and ensuring data security.
AI is becoming a selling point and a differentiator for SaaS providers, as it enables data rationalization and synthesis.
Productiv's 2023 State of SaaS Spend report provides valuable insights into SaaS adoption and utilization trends.
SaaS management involves optimizing license usage and reducing redundancies in an organization's tech stack.
Regularly reviewing and right-sizing an organization's SaaS portfolio is essential to ensure value and eliminate redundancies.
Contents
00:00 Introduction
05:42 Addressing Security Concerns in SaaS
08:15 Governance in Software Purchasing
10:02 Data Visibility and Control in Risk Management
12:59 The Role of AI in SaaS
16:23 Insights from the 2023 State of SaaS Spend Report
18:56 AI Governance and Best Practices
22:06 Transparency and Customer Consent in AI
30:07 Optimizing SaaS Management
Resources
Connect with Casey
Connect with Todd
Visit the show page
Get to know BrainStorm
Credits
Show direction: Debra Wilson
Show design: Kensie Smith
Show manager: Angela Allred
More episodes of the podcast SaaS Therapy
The Art of Renewal Negotiations with Jaclyn Sayler, Strategic Account Manager @ BrainStorm
07/01/2026
RECAP: The Path to Customer Success with Lincoln Murphy VP of Customer Experience @ListKit
02/12/2025
The Quality of Your Questions: CS Secrets from the Trenches with Todd Kirk and Casey Trujillo
18/11/2025
Establishing New Success Metrics for Customer Education with Todd Kirk and Casey Trujillo
04/11/2025
ZARZA We are Zarza, the prestigious firm behind major projects in information technology.