ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Check-in: Rethinking the Customer Education experience"
Episode Synopsis
Highlights of our conversation with Ashley DeKerlegand, Director of Customer Education @ Quickbase where we discuss the need for updated instructional design models and a focus on outcomes.
Chapters
00:00 The Challenge of Educating Customers
01:06 Outdated Instructional Design Models
03:20 Customer Education and Adoption
04:13 Incorporating Feedback from Customers
05:11 Continuous Improvement and Customer Satisfaction
06:10 Effective Training Evaluation
07:07 Transferring Learning into Practice
08:31 Data Transparency and Customer Impact
09:50 Building Trust through Transparency
10:17 Focusing on Customer Outcomes
Resources
Connect with Casey
Connect with Todd
Visit the show page
Get to know BrainStorm
Credits
Show direction: Debra Wilson
Show design: Kensie Smith
Chapters
00:00 The Challenge of Educating Customers
01:06 Outdated Instructional Design Models
03:20 Customer Education and Adoption
04:13 Incorporating Feedback from Customers
05:11 Continuous Improvement and Customer Satisfaction
06:10 Effective Training Evaluation
07:07 Transferring Learning into Practice
08:31 Data Transparency and Customer Impact
09:50 Building Trust through Transparency
10:17 Focusing on Customer Outcomes
Resources
Connect with Casey
Connect with Todd
Visit the show page
Get to know BrainStorm
Credits
Show direction: Debra Wilson
Show design: Kensie Smith
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