ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Check-In: Charging customers an implementation fee?"
Episode Synopsis
Hello! Welcome back for a short recap from Tuesday's episode with guest Donna Weber.
Ask yourself: In my role as I communicate with customers, what does a Level 1 experience look like for my customer? What does a Level 10 experience look like?
Did you know that less than 30% of SaaS vendors charge an implementation fee? If you want to give customers a Level 10 experience, is there a cost that should be passed down to the customer? Go back and listen to Donna Weber's podcast episode to find out.
Resources
Connect with Casey
Connect with Todd
Visit the show page
Get to know BrainStorm
Credits
Show direction: Debra Wilson
Show design: Kensie Smith
Show manager: Angela Allred
Ask yourself: In my role as I communicate with customers, what does a Level 1 experience look like for my customer? What does a Level 10 experience look like?
Did you know that less than 30% of SaaS vendors charge an implementation fee? If you want to give customers a Level 10 experience, is there a cost that should be passed down to the customer? Go back and listen to Donna Weber's podcast episode to find out.
Resources
Connect with Casey
Connect with Todd
Visit the show page
Get to know BrainStorm
Credits
Show direction: Debra Wilson
Show design: Kensie Smith
Show manager: Angela Allred
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