ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "S1E1 - Understanding and building customer success strategy ft. Sue Duris"
Episode Synopsis
Customer success is one of the most trending vertical. It's a whole new strategy when it comes to delivering maximum value to your customers.In this episode, Sue Duris, customer-obsessed strategist, talks about what is customer success and customer experience.We discussed the "Holy Trinity of Growth", which says, Culture + Customer Experience + Employee Experience = Growth! about it here - m4comm.com/holy-trinity-of-growth/Sue gave some tips on personalizing customer success and the role of AI in customer success.From this episode, you can get a good understanding of building a customer success strategy and identify trends in 2019?You can connect with Sue on LinkedIn here - www.linkedin.com/in/sueduris/Visit our website - https://saassessions.com/Connect with me on LinkedIn - https://www.linkedin.com/in/sunilneurgaonkar/
More episodes of the podcast SaaS Sessions
S9E5 - Building AI Into SaaS the Right Way: Lessons from Megh Gautam, Former CPO at Crunchbase
12/09/2025
S9E2 - How AI is Revolutionizing Attribution for Modern GTM Teams ft. Deepinder Dhingra, RevSure
17/01/2025
In God we trust