Awkward customer service altercations always bug me...I don't know why, but seeing staff provide terrible customer service, and furthermore seeing the staff then pat themselves on the back after the customer leaves because they think they handled that situation PROPERLY, just makes me crazy! An incident such as this recently happened to me, and it got me to thinking: How do you help someone see, that they can't see, other people's true needs and feelings? 

Well...I don't promise all of the answers, but I can promise you a NURSE on set today! My oldest brother Addison pays the Russ Rantz studio a visit and he helps me try to break down why people can be so OUT OF TOUCH when it comes to interpreting other people's reactions, motives, and feelings...

I know it sounds deep and complicated, but it's actually incredibly practical dialogue. I love having my quirky oldest brother in this episode, and I hope you love it too. 

Enjoy. 

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