New appointment at NZFSGNZ Financial Services Group, which acquired Kepa at the end of October, has appointed Keri Ball-Guymer to the newly-created role of Head of Customer Outcomes. She will work with the firm's CEO Brendon Smith to take on overall responsibility for the company's risk and compliance frameworks. She will join the firm on 14 December from ANZ Bank.Consultation Opens On FMA's Advertising ExpectationsThe regulator is preparing to publish a guide to help advisers and the wider financial services industry understand what they can and can't say when it comes to advertising their services and products. But before it does, it's asking for feedback on the draft version of its proposed guide. The FMA says its proposed guidance sets out its expectations of what good conduct looks like. The consultation period ends on in February.Impact Of Covid On Children Highlighted In Nib SurveyHealth insurer nib has released the findings of its second annual State of the Nation Parenting Survey of 1,200 New Zealanders. According to its report, behavioural issues are the number one health concern Kiwi parents have for their children, cited by more than a third (34 per cent) of respondents, up 13 per cent from 2019. The firm has also launched a seasonal promotion offering two months' free health insurance to clients who take out certain policies using nibAPPLY by 31 January 2021.Social mediaHelping financial advisers embrace social media, Google, and online networking to market their services is the aim of a new set of self-help guides from Cigna NZ.Its PDFs cover things such using Google for marking locally, how to network online, and content ideas for social media posts.The firm says that with more than 3.6 million Kiwis on social media each day it makes sense that your business would be there.Share and Newpark Group Join ForcesShare and Newpark Group are joining forces to create an advice network of more than 500 advisers across all facets of financial services including insurance, mortgages, KiwiSaver, and investment planning.Share's Chair Richard Thomas says he understands advisers want to maintain their autonomy and that the new organisation will offer several business models advisers could choose to operate under.ShanksAnd in an opinion piece, Financial Advice NZ's Katrina Shanks reminds advisers that the 15 March cut-off date is fast approaching and that those without a transitional licence cannot offer advice from that date. The FMA will not entertain any exceptions, she says.Gold Awards For AIA And Southern CrossReader’s Digest has named AIA and Southern Cross Health Insurance among its annual customer service awards winners.Southern Cross Health Insurance won gold in the annual contest's health category and AIA won gold in the life insurance category. Hosted on Acast. See acast.com/privacy for more information.

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