ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "#3: MANAGING DIFFICULT CONVERSATIONS"
Episode Synopsis
Customer expectations are at an all time high and you need to be prepared with a game plan for when service falls short of those expectations. This episode dives into the skill steps needed to proactively go into any difficult customer conversations with the goal of a positive outcome in mind. The #1 customer complaint is repeatedly communication. These skills steps will set you and your team up for success. Let's go WOW our customers with amazing service!
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