Send us a textProductivity Pulse Episode 1 Hear directly from our experts—Sue, Simon, & James—who share real-world trends, new data findings, and actionable productivity insights We dig into why efficiency swings across sites, how that volatility hurts peak service, and what workload models can do to stabilise performance. We also show how role drift reduces leadership time and how structured interviews add a 360 view that turns data into action.• Variable efficiency index and why it matters• Removing slack and the risks at peak• Tactical fixes for rotas, breaks and coverage• Building a robust workload model linked to WFM• Reallocating budget to balance the estate• Role studies revealing leadership time drift• Restating manager expectations and blockers• Structured interviews adding qualitative insight• Turning insights into consistent employee and customer experience #theproductivityexpertsRegister for the 2026 Productivity ForumFind us in the Top 50 Productivity PodcastsConnect to Simon on LinkedInFollow ReThink on LinkedIn

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