Burberry, Ted Baker and Harrods - for the past 37 years, Martin Newman has been heading up massive omnichannel operations for these world-renowned brands. Martin Newman is a globally renowned keynote speaker, columnist, author, expert and advisor on customer-centric transformation and consumer experience. Dominique was excited to discuss how "good" customer service looks online, the value of your human resources when delivering good customer service, whether we should have CX best practice across industry, and much more.Follow us on social media:https://www.facebook.com/NationalRetailAssociationhttps://www.linkedin.com/company/national-retail-associationhttps://twitter.com/OZretailershttps://www.instagram.com/nationalretailassociation/https://www.youtube.com/channel/UC-QjrmP7s5is7-YUpsuac2A Hosted on Acast. See acast.com/privacy for more information.

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