Communication shapes the mediation process, influencing trust, negotiation dynamics, and dispute resolution outcomes.Associate Professor Dorcas Quek Anderson from Singapore Management University explores how different communication modes – face-to-face meetings, video-conferencing, audio communication, and text messaging – affect mediation effectiveness. Her research highlights the strengths and limitations of each mode, offering a framework to help mediators choose the right approach for different disputes in a post-pandemic world.Read the original research: library.smu.edu.sg/solresearch/4489/

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