Join Jonathan Guiney and Brendon Russ on Reliability Radio as they welcome Louis Innocent, Director of Asset Management at EAM 360. Louis dives into a core problem facing the industry: the persistent failure of mobile adoption strategies. He explains the "why" behind this resistance—from generational knowledge gaps to poorly designed applications—and shares EAM 360's philosophy for success. Their approach prioritizes a user-friendly, offline-first experience with smart features like voice-to-text and automated work mapping. Louis also offers a powerful insight for the future: that mobile is the "last mile" for a successful AI strategy, as the quality of data captured by technicians in the field is what will ultimately enable AI's full potential.

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