DeeAnn Turner knows firsthand that the most important piece to any organizational puzzle is its people. During her 33 years with Chick-fil-A, DeeAnn had the opportunity to nurture and build relationships with employees at all levels of the business. She also worked closely with Chick-fil-A’s founder, S. Truett Cathy, to develop a formula that created an incredible company culture and a reputation for outstanding customer service that still stands decades later. Today, DeeAnn writes and speaks with audiences nationwide about developing and retaining extraordinary talent. Grab your headphones, a (chicken) sandwich, and tune in to our amazing conversation.

“Whatever business you’re in, you’re not in that business. You’re in the people business. Growing relationships with both your team members and your customers is the most important thing you’re going to do if you’re going to have a successful organization.”

In this episode, you’ll discover:

Why people decisions are the most important decisions for any organization
How relationships can turn a poor customer experience into a positive one
The secret formula for building a remarkable company culture
How to win the hearts of customers
Three ways to attract talent and keep it
The importance of listening to what others are saying

Resources

Learn More About Dee Ann Turner
Get Her New Book ‘Crush Your Career’
Follow Dee Ann Turner on Instagram
Meet the Host
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