Topics:  

The Consumer Healthcare Journey
Navigating the Complexities of the Healthcare System
Care Coordination
Consumer Engagement
Steerage
The Net Promoter Score
 Improving the Consumer Experience
Healthcare Advocacy
Unbundled Approach to Healthcare

 
In this episode, Michael introduces you to Worth Houghton who is a 25-year veteran of the employee benefits industry and Vice President of Sales for Quantum Health. Join us as we discuss Quantum Health’s unique model of care coordination and it’s impact on higher benefits engagement, better clinical outcomes, and ultimately, lower healthcare costs.
 
Here’s a glance at what we discuss in this episode:

Worth Houghton’s background and how he got into the Healthcare Industry
Five components of healthcare that drive complexity
Understanding why consumers are not engaging in traditional insurance carrier resources when they should be
How Quantum Health is trying to address the problems of low benefits engagement, low clinical engagement and rising claim costs
How Quantum Health’s intake model is different from the traditional insurance carrier model
Understanding how Quantum Health provides efficiency to the consumer’s healthcare journey
Quantum’s realtime intersect process and the impact it has on coordination of care
How Quantum helps steer employees to cost efficient providers and other tools and programs that an employer offers
Quantum’s Service “Pods” and how they are structured to maximize employer objectives and employee engagement with point solutions
Defining consumer engagement and how Quantum’s model increases engagement 5-6x beyond traditional carrier levels
Understanding the important metric of the Net Promoter Score and how it measures consumer satisfaction
How Quantum Health’s services help drive consistently low annual average trend of 2%
The unbundled approach vs. bundled approach to TPA, care management and ancillary services
Quantum fee structure and who they are a good fit for
Quantum Health website:  http://quantum-health.com/

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