ROWAPALOOZA #4: Announcing the Ready, Row! USA Customer Service Hall of Fame!Outstanding customer service should be rewarded. On the Dec. 15 episode, we introduced our new Ready, Row! USA Customer Service Hall of Fame with representatives from three of the companies in the premiere cohort: Joe Rakosky of Nielsen-Kellerman, Rachel Freedman of RowSource, and Peter Kermond of Burnham Boat. Be sure to subscribe on YouTube, LinkedIn, Facebook to get notice of when we go live or sign up on your favorite audio podcast app. The handy-dandy links are all on our website.The Hall of Fame idea started as a tribute to the remarkable commitment to service that is clearly baked into the culture of companies like Burnham Boat, RowSource, NK, Resolute/Sykes, Faster Masters, Rowing the World, All-American Rowing Camp, and the others in our premiere cohort. But we're not stopping there! We plan to add Hall of Fame members on a regular basis. Besides the personal experience of our contributors, crew, and guests, recommendations from listeners will help us identify companies that should be honored. Use the contact form to tell us who you think should be in the HOF, and why! A full roll-out of the new HOF web page is coming in January!

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