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Listen "1. Introduction to telephone triage"
Episode Synopsis
This introductory episode discusses telephone triage from the perspective of a doctor who is new to it. We discuss how to set up a session of telephone triage to maximise success, how to structure and document the call and how to safety net. Some groups of patients can be particularly challenging and we talk about how to manage these challenges and how to know when triage won’t work and the patient has to be seen.
Reviewed and updated: October 2025
Reviewed and updated: October 2025
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