ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Taking Your Customer Service From Great to World Class"
Episode Synopsis
In this episode of Ratchet+Wrench Radio, Glenn Piccolo, managing partner at Adams Automotive in Houston, Texas, breaks down the customer service framework behind Adams Automotive's seven-day service model. It's a philosophy they refer to as "auto hospitality." It takes concepts that make retail successful and implements them into the shop's workflow for greater customer satisfaction and retention.
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