Customer Experience Podcast #4: Introducing Emotional Intelligence

15/06/2007 25 min

Listen "Customer Experience Podcast #4: Introducing Emotional Intelligence"

Episode Synopsis

The term “Emotional Intelligence” is frequently heard nowadays. You may have heard it used – you may even know what it means. But do you know how to use Emotional Intelligence analysis to create value for your business? Michael Byrne specialises in using Emotional Intelligence to help managers drive better Employee Engagement and Customer Experience [...]