What's better than one Lean Six Sigma Black Belt? Two! On this episode of Quality Time with MoreSteam, host Dan Swartwout welcomes Lean Six Sigma Black Belts Raquel Chase-Kelly and James Perry to the show. Raquel and James work for Dartmouth Hitchcock Medical Center and Clinics and use process modeling to streamline hospital operations and improve patient care. Process modeling lets you rapidly simulate and anticipate how a system reacts to different situations. During this fun, informative chat, James and Raquel explain how MoreSteam's Process Playground helped Dartmouth Health clear a 155-car backup at a drive-through flu clinic and fix an MRI backlog. This episode also covers building a model with imperfect data and fighting staff burnout. Of course, as always, there are some laughs along the way. Listen and find out why everybody should have a Jamie.   In this episode, you will hear about: 2:23 - The backgrounds of our guests 5:22 - Using Process Playground during the pandemic 6:37 - Streamlining the drive-through flu clinic 9:29 - Starting out with process modeling, simulations, and Process Playground 11:05 - Building models with imperfect data 13:09 - Fixing the MRI backlog 14:50 - Modeling shows the need for additional staff 16:03 - Using Process Playground to advocate for staff well-being 18:48 - The magic of process improvement 20:57 - Teaching process improvement at the Dartmouth Hitchcock Value Institute Learning Center 25:05 - Collaborating with other healthcare providers 26:14 - Advice for beginners in process improvement 27:49 - Future challenges in healthcare 32:00 - Closing thoughts   Additional Resources: James Perry on LinkedIn Raquel Chase-Kelly on LinkedIn The Dartmouth Hitchcock Value Institute Learning Center MoreSteam's Process Playground MoreSteam's YouTube Channel Quality Time With MoreSteam on Facebook Quality Time With MoreSteam on Instagram Quality Time With MoreSteam on LinkedIn MoreSteam's Website Subscribe to MoreSteam's Newsletter MoreSteam on LinkedIn Dan Swartwout on LinkedIn   Subscribe to Quality Time With MoreSteam Apple Podcasts Spotify Amazon Music YouTube

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