"What is an acceptable level of quality?"
In this conversation, Anne and Troy discuss the concept of acceptable quality level (AQL) and the importance of defining and understanding it. They highlight the need to consider the specific product and its intended use when determining the level of quality control. They also discuss the potential pitfalls of having too little or too much quality control, as well as the importance of having a clear vision and rationale for the AQL. The conversation also touches on the role of leadership in defining and supporting quality, as well as the impact of AQL on patients and costs.

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