The conversation highlights the transferable skills and mindset that quality professionals can bring to other roles and industries. Quality management systems provide a structured approach to problem-solving and can be applied to any job or industry. The importance of having guidelines, rules, and regulations in place is emphasized, as they provide clarity and peace of mind. The difference between regulated and non-regulated industries is discussed, with an emphasis on the core focus of public health and safety in regulated environments. The value of basic procedures, such as addressing customer complaints within a specific timeframe, is recognized. The conversation explored the challenges and benefits of transitioning from a quality role to a non-quality role. It highlighted the importance of defining quality and having a quality policy in place. The discussion also touched on the need for creativity and innovation in non-quality roles and the potential conflict between a risk-averse mindset and a more creative approach. The importance of understanding the customer and continuously learning and growing was emphasized. Overall, the conversation encouraged individuals to take the leap and explore different roles within their industry.
Takeaways

Quality professionals have transferable skills and a mindset that can be applied to any role or industry.
Quality management systems offer a structured approach to problem-solving.
Guidelines, rules, and regulations provide clarity and peace of mind.
Regulated industries prioritize public health and safety.
Basic procedures, such as addressing customer complaints promptly, are valuable in any business. Defining quality and having a quality policy is crucial for every company or department.
Transitioning from a quality role to a non-quality role requires creativity and a different mindset.
Understanding the customer and continuously learning and growing are key to becoming a better quality professional.
Taking the leap and exploring different roles within the industry can lead to valuable experiences and personal development.

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