Why Chick-fil-A Launched a ‘Play App,’ and How Mobile Will Change the CX Game

QSR Uncut
16/01/2025 38 min Temporada 1 Episodio 160
Why Chick-fil-A Launched a ‘Play App,’ and How Mobile Will Change the CX Game

Listen "Why Chick-fil-A Launched a ‘Play App,’ and How Mobile Will Change the CX Game"

Descargar episodio

Episode Synopsis

Megan Hastings, head of customer insight strategy at Quantum Metric, joins QSR editorial director Danny Klein to discuss Chick-fil-A’s recent decision to get into the engagement game and, more broadly, how mobile platforms and devices are paving way for QSRs to foster innovative digital experiences with customers. 

More episodes of the podcast QSR Uncut

Staying Relevant and Fueling Growth, with Rita’s CDO Lawrence Brown 26/12/2025
Will Starbucks’ Redesign Strategy Work? 19/12/2025
[BONUS] CEO to CEO: Original ChopShop's Jason Morgan and Taziki's Dan Simpson 15/12/2025
Becoming an Unmissable Brand, with Habit Burger & Grill CMO Jack Hinchliffe 11/12/2025
Kona Ice and the Making of One of America's Top Restaurant Franchises 04/12/2025
Why Nostalgia is Not a Strategy, and How to Future-Proof Your QSR Brand, with Mike Perry 25/11/2025
[BONUS] CEO to CEO: Cheba Hut's Marc Torres and Toppers Pizza's Adam Oldenburg 17/11/2025
Why Chicken and Beverages are Surging, and Other QSR Trends to Watch, with Datassential’s Huy Do 13/11/2025
Building a Powerhouse Restaurant Platform, with Alex Macedo 06/11/2025
AI, Tech Stacks, and the Future of QSR Operations, with Abhinav Kapur 31/10/2025
© 2003-2026 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA