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Listen "Gainsight’s Nick Mehta on Orchestrating Harmonious CS"
Episode Synopsis
Topics covered in this episode
Why providing customers with a desired outcome is crucial
How to align customer success properly within an organization and how to measure it
The scoreboard Nick recommends using to help rationalize feedback
Customer outcomes + great customer experience = customer success
Check out the making of Nick's rap song, "Who's Fired Up?" here.This is a ProfitWell Recur Studios production—the first media network dedicated entirely to the SaaS and subscription space.
Why providing customers with a desired outcome is crucial
How to align customer success properly within an organization and how to measure it
The scoreboard Nick recommends using to help rationalize feedback
Customer outcomes + great customer experience = customer success
Check out the making of Nick's rap song, "Who's Fired Up?" here.This is a ProfitWell Recur Studios production—the first media network dedicated entirely to the SaaS and subscription space.
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