ChurnZero's You Mon Tsang on the link between onboarding & lower churn

29/03/2022 42 min Temporada 4 Episodio 1
ChurnZero's You Mon Tsang on the link between onboarding & lower churn

Listen "ChurnZero's You Mon Tsang on the link between onboarding & lower churn"

Episode Synopsis

Topics discussed in this episode:
Innovation in customer success
Establishing a retention focal point 
Optimizing retention
What most companies miss with retention 
Who owns churn and expansion revenue.
This is a ProfitWell Recur production—the first media network dedicated entirely to the SaaS and subscription space. 

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