E22: Part 1 - How AI Is Rewiring the Contact Center - Special Guests Tim Knox and Michael Clark

Power Time
06/11/2025 37 min Episodio 22
E22: Part 1 - How AI Is Rewiring the Contact Center - Special Guests Tim Knox and Michael Clark

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Episode Synopsis

In this two part episode, industry leaders unpack how AI is transforming contact centers — from real-time intent detection and transcription to 24/7 AI front-ends and regulatory challenges in finance.
They discuss practical use cases, the evolving role of human agents, model-agnostic strategies, and what the next 12–18 months might mean for contact center technology and operations.
A must listen if you are thinking of a Contact Center transformation in the future and want top trends
(42) Tim Knox | LinkedIn
(42) Michael Clark | LinkedIn

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