Send us a textParking enforcement is safety work — and in Indianapolis, that truth has reshaped how officers are trained, supported, and protected. In this episode, Jade and Matt sit down with Adam Isen, Director of ParkIndy, for a deep look at one of the most structured and technology-enabled enforcement models in the U.S.Adam shares how ParkIndy built a system that prioritizes deescalation, officer wellbeing, repeatable protocols, and real accountability — including:The ACT Model (Assess, Connect, Transition) designed for fast, non-law-enforcement deescalation  How body-worn cameras led to a 40% reduction in negative interactions  Why role-playing, ongoing coaching, and video review help create safer instincts on the street  How ParkIndy supports officers after an incident — legally, emotionally, and operationally  Unexpected uses of body-cam footage, including assisting law enforcement with unrelated crimes  Why safety must outrank any single ticket, and how supervisors reinforce that culture daily  Adam also breaks down lessons learned from fifteen years of enforcement: the power of simple protocols, the importance of reviewing policies yearly, how to prevent “blinders” during enforcement, and why officers should never feel obligated to defend or debate a citation in the moment.It’s one of the most comprehensive looks at frontline safety we’ve ever featured — and a powerful reminder that behind every citation is a human interaction, and behind every uniform is a person who deserves to feel safe.In This Conversation, You’ll LearnWhy traditional law-enforcement-style frameworks don’t translate to private parking enforcement How to teach deescalation that actually works in the field How body cameras reshape officer behavior — and the public’s behavior  How ParkIndy handles incidents, police reports, and court follow-up Why every operation should “review the challenging points first” when designing safety policy How structured repetition (role-play, video review, coaching) builds safer instincts than intuition The biggest risks, misconceptions, and opportunities for cities rethinking enforcement safety Standard CreditsHosts: Jade Neville & Matthew DarstExecutive Producer: Julie GatesProducer: Chris O’KeeffeEngineering & Mix: Patrick EmileAssociate Producer: Cyndi RaskinBrand Design — Tina Olagundoye  ⚠️ DisclaimerThe views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

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