This week’s key takeaway: A deeper look into the towing industry with Sheen Towing   Episode intro:   We thought it was about time we tackled the important matter of towing: a fundamental pillar of the collision-repair service.   We speak to Scott Douglas, GM of Sheen Towing, who have a whopping 25 tilt trays (soon to become 33!) and 26 body shops across Victoria. Scott has a unique insight because he has been on both sides of the fence, having been Manager of Investigations at Vic Roads before going over to the other side to be where he is today.   Listen up and learn about all-things towing, as well has how Scott combines the towing service with his own body shops to offer a 360° service. Maybe you could do this yourself?   In this week’s episode you will learn:   -How Scott finds the right personnel   -Why being able to tow gives you an edge in the marketplace   -The operational challenges of towing   -How the dynamics of the industry have changed   -Why diagnosis has become increasingly important   -What body shops ought to know about the life of a tower   -The public’s fear of what might happen to the car on a tow truck   Show links:   ** Sheen Group website: https://sheengroup.com.au/towing   ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: [[email protected]](mailto:[email protected])   ** Go to [www.paintandpanel.com.au](http://www.paintandpanel.com.au/) to sign up for our weekly E-newsletter   ** Go to [www.paintandpanel.com.au/podcast](http://www.paintandpanel.com.au/podcast) to catch up on past shows and access show notes from every episode.

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