On this new episode of Overdue Finds, we have an exclusive interview with best-selling author and host of CBC's Under the Influence, Terry O'Reilly! You'll hear more about his event with us on September 29th called Customer Service IS Marketing, some of his favourite advertising campaigns he's worked on and what it was like to work with celebrities like Kiefer Sutherland & Bob Newhart.  Tickets for Terry O'Reilly: Customer Service IS Marketing are now available on Eventbrite. Superb customer service creates intense customer loyalty and fuels referrals. This talk helps individuals or organizations to create emotional connections with customers. This presentation includes inspiring stories from around the world, and examples of incredible and unexpected customer service ideas that you can implement immediately. 100% of funds raised will go directly towards Ready. Set. READ! EPL’s new program that delivers an age-appropriate book to a child’s home monthly from birth to five years of age. If you liked our show, feel free to leave us a review or tell a friend about us! We'd also love to hear from you at [email protected], or find us on Twitter by using #eplOverdueFinds.

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