Next in Queue

Por: Rob Dwyer
Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe. From CEOs to the frontlines, there are lessons and insights in every episode.
211 episodios disponibles

Latest episodes of the podcast Next in Queue

Mostrando página 8 de 11

The Continuing Evolution of Customer Feedback featuring Adam Alfia 13/01/2023
Lessons from the Trenches - Scaling Support Teams featuring Reagan Helms 06/01/2023
Breaking the Stigma featuring Erika Taylor-Beck 30/12/2022
Is AI Creating Utopia or Dystopia featuring Boris Cergol 23/12/2022
Reining in Costs Responsibly featuring Brad Cleveland 16/12/2022
How Likely Are You To Recommend featuring Steve Bernstein 09/12/2022
The Evolution of Remote and Hybrid Work featuring Anne Bibb 02/12/2022
Connecting the Dots - the Value of CX featuring Diane Magers 25/11/2022
Cooking Up a Better Company Culture featuring Jill Raff 18/11/2022
To Bot or Not To Bot featuring Jim Rowe 11/11/2022
Better CX through Better Surroundings with Claire Boscq 04/11/2022
Redefining CX Through Sound with Jacobi Anstruther 28/10/2022
Upping Your Contact Center Recruiting and Hiring Game featuring Matt Beckwith 21/10/2022
How GigCX is Shaping the Future of Support featuring Megan Neale 14/10/2022
Bonus Episode: Next in Caffeinated CX featuring David Powers and Drew Gorringe 10/10/2022
Better Business Writing featuring Leslie O'Flahavan 07/10/2022
Digital CX Transformation featuring Mark Levy 30/09/2022
Leading with Heart featuring Sandy Murphy of CXstomer 23/09/2022
Contact Center Coaching for Effortless Experience with Amy Smith of Challenger 16/09/2022
#51 - Dave Derington 09/09/2022
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